Senior Operations Manager
1 day ago
Company Overview
We are People Perfect Advisory, a reputable organization seeking a highly experienced Operations Manager to lead our Tasheel services team. With a strong focus on delivering exceptional service and driving operational excellence, this role is ideal for a seasoned professional with a minimum of 10 years of experience in managing operations within the government services sector.
Job Description
The Senior Operations Manager will oversee the daily operations of our Tasheel center, ensuring efficient and effective service delivery. This includes leading and managing a team of service agents, providing training, support, and performance management. The successful candidate will also ensure compliance with all UAE government regulations and Tasheel-specific guidelines, monitor operational metrics, and implement process enhancements.
Key Responsibilities
- Oversee the daily operations of the Tasheel center, ensuring efficient and effective service delivery.
- Lead and manage a team of service agents, providing training, support, and performance management.
- Ensure compliance with all UAE government regulations and Tasheel-specific guidelines.
- Monitor operational metrics, identify areas for improvement, and implement process enhancements.
- Handle escalated customer issues, ensuring timely and satisfactory resolutions.
Required Skills and Qualifications
- Minimum of 10 years of experience in operations management, specifically within the Tasheel or government services sector.
- Strong leadership and team management skills.
- In-depth knowledge of UAE labor laws and government procedures related to Tasheel services.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks effectively.
Benefits
- A competitive salary package of approximately AED 20,000 per month.
- Health insurance and other benefits as per UAE labor law.
- Opportunities for professional development and career growth.
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