Hotel Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Accor Full time
Job Description

We are seeking a highly motivated and detail-oriented Hotel Service Representative to join our team at Accor. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Customer Service: Provide friendly and attentive service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Housekeeping and Maintenance: Maintain a high level of cleanliness and organization in guest rooms and public areas, ensuring that all equipment and facilities are in good working order.
  • Teamwork: Collaborate with other team members to achieve common goals and objectives, providing support and assistance as needed.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management, ensuring that all information is accurate and up-to-date.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring that all guests feel valued and respected.
Requirements:
  • Education: High school diploma or equivalent is preferred.
  • Experience: Proven experience in housekeeping or a related field is a plus.
  • Skills: Strong attention to detail, organizational skills, and ability to work independently and as part of a team.
  • Personal Qualities: Friendly and hospitable approach, excellent communication and interpersonal abilities, and a passion for delivering exceptional customer service.


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