Customer Service Representative
6 days ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Greet and Check-in Guests: Welcome and check-in guests in a friendly and efficient manner, ensuring all necessary information is collected and processed accurately.
- Respond to Guest Requests: Respond promptly and professionally to guest requests, resolving any issues or concerns in a timely and satisfactory manner.
- Process Payments and Settle Accounts: Process guest payments and settle accounts in a secure and accurate manner, ensuring all financial transactions are handled in accordance with company policies and procedures.
- Upsell and Promote Hotel Facilities: Take the initiative to upsell and promote hotel facilities and services to guests, enhancing their overall experience and increasing revenue for the hotel.
Requirements
- Service Focused Personality: Possess a service-focused personality, with excellent communication and interpersonal skills.
- Experience in Customer Service: Previous experience in customer service, preferably in a hotel or hospitality environment.
- Language Skills: Fluency in English and Arabic, with additional languages a plus.
- Education and Certifications: Bachelor's degree or diploma/certifications required.
- Hotel Industry Experience: Previous experience working in a 5-star hotel or relevant experience in the hotel industry.
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