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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates Dragon Palace Hotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Dragon Palace Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Services: Greet guests upon arrival, administer check-ins and check-outs, and provide front desk services to ensure a seamless and welcoming experience.
  • Room Assignments: Assign rooms to guests, taking care of administrative duties and ensuring that all rooms are prepared to the highest standards.
  • Communication: Deliver mail and messages to guests, and coordinate with bell service and staff management to ensure that all guest requests are met.
  • Information and Assistance: Provide guests with information on various matters, such as transportation and restaurant recommendations, and accommodate general and unique requests to ensure guest satisfaction.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: 2+ years of experience in a hotel or customer service environment.
  • Skills: Good time management and organizational skills, patience, and good listening skills.

Job Type: Full-time, Contract