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Customer Service Representative

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Job Description

**Role:** Social Media Moderator

**Location:** Remote

**Job Type:** Full-time

**About Us:

ADIB - Abu Dhabi Islamic Bank is a leading financial institution in the UAE, committed to providing exceptional customer service and experiences.

**Job Summary:

We are seeking a highly skilled and experienced Social Media Moderator to join our team. As a Social Media Moderator, you will be responsible for handling customer feedback and inquiries received through our social media channels in a timely and controlled manner.

**Key Responsibilities:

  • Respond to customer inquiries and feedback in accordance with our established guidelines and procedures.
  • Provide customers with accurate and helpful responses to their queries.
  • Deliver First Contact Resolution (FCR) as applicable.
  • Escalate complaints when necessary to ensure timely resolution.
  • Participate in providing key insights to ADIB management derived from customer feedback to improve customer experience and satisfaction.

**Requirements:

  • 2+ years' experience in customer experience or service.
  • Knowledge of banking laws, policies, procedures, and practices.
  • Banking experience in service delivery and customer experience.
  • Excellent track record of achievement.

**What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

**How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, please submit your application, including your resume and a cover letter, to [insert contact information].