Guest Relations Ambassador

3 weeks ago


Dubai, Dubai, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time
Job Summary

We are seeking a highly skilled Guest Relations Executive to join our team at Grosvenor House, a Luxury Collection Hotel, Dubai. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Assist management in hiring, training, and evaluating employees to ensure they meet the highest standards of service.
  • Develop and maintain positive working relationships with colleagues to achieve common goals and objectives.
  • Provide exceptional customer service to guests, responding promptly to their needs and concerns.
  • Ensure that all company policies and procedures are followed, including safety and security protocols.
  • Participate in ongoing training and development to stay up-to-date with industry best practices and hotel standards.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in a luxury hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in Microsoft Office and other hotel software systems.


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