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Guest Relations Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Foreground LLC Full time

Guest Relations Executive

About the Role:

We are partnering with a leading provider in the luxury hospitality sector to offer innovative accommodation experiences. They are seeking a Guest Relations Executive to join their team in Dubai.

Key Responsibilities:

  • Liaise with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always in mint condition.
  • Review the guests' arrival and departure lists daily.
  • Meet and greet guests on their arrival, ensuring a smooth experience.
  • Collaborate effectively with members of the concierge and security teams.
  • Ensure all guests' needs are fulfilled.
  • Oversee the guest experience throughout their stay, from arrival to departure.
  • Handle challenging situations and issues that may arise during guests' stays.
  • Manage difficult communications with valued guests who are unsatisfied with our service or resolution offered.
  • Prioritize tasks and communicate effectively with colleagues, essential for the daily running of the operation.
  • Work on other tasks or ad-hoc projects/activities as required.

Requirements:

  • Experience in guest relations roles within a holiday home operator in the UAE (applicants with no such experience will be disqualified).
  • Ability to work in shifts based on a rotating daily roster, including weekends and holidays.
  • UAE driving license is a must.
  • Dubai work experience is a must.
  • Fluent English speaking is mandatory.
  • Arabic speaking is a plus.
  • Ability to solve tough problems on the fly.
  • Ability to handle pressure.
  • Ability to prioritize and manage multiple tasks.

Remote Work:

No