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Spa Receptionist

2 months ago

Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

Job Summary

Mövenpick Hotels & Resorts is seeking a highly skilled Spa Receptionist to join our team. As a key member of our spa team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our clients.

Key Responsibilities

  • Guest Service
    • Provide warm and professional greetings to clients, ensuring a positive first impression.
    • Assist clients with their spa needs, including booking appointments, cancellations, and rescheduling.
    • Offer accurate information about spa services, treatments, and promotions.
  • Front Desk Operations
    • Manage the front desk area, maintaining a clean and organized environment.
    • Process payments and handle transactions efficiently.
    • Collaborate with spa therapists and management to ensure seamless service delivery.
  • Client Relations
    • Address and resolve client complaints or issues in a timely and courteous manner.
    • Provide excellent communication and interpersonal skills to ensure client satisfaction.
  • Administrative Tasks
    • Keep track of inventory and assist with ordering supplies as needed.
    • Perform other administrative tasks as required.

Requirements

  • Previous experience as a receptionist or in a customer service role, preferably in a spa or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office and basic office equipment.
  • Fluency in English; additional languages are a plus.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • A friendly and professional appearance with a passion for customer service.