
Spa Manager
4 weeks ago
**Operational Management**:
- Oversee the daily operations of the spa, including front desk, therapy rooms, and relaxation areas.
- Ensure all spa areas are clean, well-maintained, and adhere to health and safety regulations.
- Monitor inventory levels of spa supplies and products, and coordinate with suppliers for timely replenishment.
**Team Leadership and Development**:
- Assist recruit, Train, and supervise spa staff, including receptionists, therapists, and support staff.
- Conduct regular staff meetings and performance evaluations, providing feedback and setting performance goals.
- Foster a positive and collaborative work environment, encouraging professional development and team cohesion.
**Customer Service Excellence**:
- Ensure all guests receive exceptional service and have a positive spa experience.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Develop and implement customer service standards and protocols to enhance guest satisfaction.
**Financial Management**:
- Monitor and manage the spa’s budget, including payroll, expenses, and revenue targets.
- Analyze financial reports and KPIs, identifying areas for improvement and implementing strategies to increase profitability.
- Develop promotional and marketing strategies to drive sales and attract new customers.
**Service Quality and Standards**:
- Ensure all treatments and services are delivered to the highest quality and in accordance with spa protocols.
- Regularly review and update service menus, treatment protocols, and pricing structures to stay competitive.
- Stay updated on the latest trends and innovations in spa treatments and services.
**Health and Safety Compliance**:
- Ensure compliance with all local, state, and federal regulations regarding spa operations and employee safety.
- Develop and enforce health and safety protocols, including sanitation and hygiene standards.
- Conduct regular audits inspections to ensure the spa meets all health and safetyrequirements.
**Marketing and Promotion**:
- Collaborate with the marketing team to develop and execute marketing campaigns, promotions, and events.
- Create local visibility and collaboration with business in the vicinity of the Spa locations.
- Track the effectiveness of marketing initiatives and adjust strategies as needed.
**Guest Relationship Management**:
- Develop and maintain relationships with regular guests and VIP clients.
- Implement guest retention programs and loyalty initiatives to encourage repeat visits.
- Collect and analyze guest feedback to continuously improve service offerings.
**Qualifications**:
- Education: Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
- Experience: Minimum of 3-5 years of experience in spa management or a similar role within the hospitality industry.
**Skills**:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to manage budgets, analyze financial data, and drive revenue growth.
- Customer Service orientation and attention to detail.
- Knowledge of spa treatments, products, and industry trends.
- Proficiency in spa management software and MS Office Suite.
- Certifications: Certification in Spa Management or related field is a plus.
**Job Types**: Full-time, Permanent
Pay: AED10,000.00 - AED12,000.00 per month
Application Deadline: 10/10/2024
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