Activities Sales Reservation Agent
4 days ago
Job Summary:
Anantara Hotels & Resorts is seeking a highly skilled and enthusiastic Sales and Activities Coordinator to join our team. As a Sales and Activities Coordinator, you will be responsible for promoting and selling activities to our guests, ensuring a seamless and enjoyable experience for all visitors.
Key Responsibilities:
- Liaising with Resort Coordinators: Collaborate with resort coordinators and managers to ensure the availability of activities and operational needs are met.
- Guest Greeting and Transfer: Greet visitors as they arrive, transfer guests to the experience centre or activity centre, and provide information on the range of activities available.
- Sales and Marketing: Actively sell activities to guests in accordance with agreed standards, practices, and techniques as directed by the Activities Coordinator.
- Desk and Centre Maintenance: Maintain a clean, tidy, and presentable activities desk and/or activities centre, ensuring a 5-star standard at all times.
- Guest Matching: Have an excellent knowledge of the activities offered on site and match the skills and abilities of guests to those activities to maximize their enjoyment.
- Reporting and Tracking: Complete daily, weekly, and monthly statistical reports and tracking grids for weekly and monthly reports.
- Standard Operating Procedures: Follow all Standard Operating Procedures and financial controls relating to the bookings system.
Requirements:
- Excellent Communication Skills: Possess excellent communication skills to effectively interact with guests and colleagues.
- Knowledge of Activities: Have a thorough knowledge of the activities offered on site and be able to match guest skills and abilities to those activities.
- Attention to Detail: Demonstrate attention to detail in maintaining a clean and presentable activities desk and/or activities centre.
- Organizational Skills: Possess strong organizational skills to complete reports and tracking grids in a timely manner.
What We Offer:
Anantara Hotels & Resorts offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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