Pool Beach Service Ambassador

2 weeks ago


Dubai, Dubai, United Arab Emirates One&Only Resorts Full time

Job Summary

We are seeking a highly skilled and experienced Pool Beach Service Ambassador to join our team at One&Only Resorts. As a key member of our resort's dining team, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment.

Key Responsibilities

  • Guest Interaction
    • Communicate effectively and respectfully with guests on all levels, ensuring a personalized and memorable experience.
    • Communicate effectively and respectfully to all members of staff, fostering a positive and collaborative team environment.
  • Service Delivery
    • Multitask and prioritize your work to ensure seamless service delivery.
    • Explain the outlet concept effectively to guests, highlighting our unique offerings and amenities.
    • Understand the timing of dishes and order your food accordingly, ensuring timely and accurate delivery.
    • Understand our operating hours and handle your tables accordingly, ensuring a smooth and efficient service.
    • Read tables and understand guests' needs and dislikes, tailoring your service to meet their individual requirements.
    • Take orders correctly and communicate them to the relevant sections, ensuring accuracy and efficiency.
    • Follow up on orders, ensuring that all guests receive their food and beverages in a timely manner.
    • Carry trays confidently and comfortably, maintaining a high level of professionalism and attention to detail.
    • Carry plates confidently and comfortably, ensuring that all guests receive their food in a timely and visually appealing manner.
    • Have full knowledge of our food menu, including ingredients, preparation methods, and pairing suggestions.
    • Have full knowledge of our bar and sake bar products, including ingredients, preparation methods, and pairing suggestions.

Requirements

  • A minimum of 1-2 years' experience in a similar role, preferably in a high-end resort or hospitality setting.
  • Strong knowledge of bar operations and service standards.
  • Excellent personal and interpersonal skills, with the ability to build strong relationships with high-profile and diverse clientele.
  • Ability to work effectively in a dynamic team environment, providing exceptional service to our guests.
  • Excellent communication skills in English, with an additional language highly regarded.


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