Luxury Pool and Beach Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Banyan Tree Full time

Key Responsibilities

  • Exceptional Guest Experience: Design and deliver a tailored luxury experience for guests, ensuring every interaction surpasses their expectations.
  • Service Leadership: Set the benchmark for outstanding service by leading the team with exemplary standards.
  • Customized Offerings: Personalize services and amenities to meet the distinct preferences of our esteemed clientele.
  • Meticulous Attention: Ensure every detail of pool and beach operations is executed flawlessly, from setup to service delivery.
  • VIP Guest Management: Oversee the needs of VIP guests, guaranteeing their experience is impeccable and unforgettable.
  • Luxury Ambassador: Represent the essence of luxury hospitality, embodying our brand's values and ethos consistently.
  • Guest Relationship Building: Foster and maintain relationships with guests, proactively anticipating their needs and preferences.
  • Team Motivation: Inspire and lead the pool and beach team to uphold the highest standards of professionalism and excellence.
  • Ongoing Development: Implement continuous training and development programs to enhance service delivery and guest satisfaction.
  • Innovative Experiences: Introduce creative and unique offerings to elevate the pool and beach experience, setting us apart from competitors.
  • Revenue Optimization: Identify and leverage opportunities to enhance revenue through strategic pricing and promotional initiatives.
  • Quality Control: Enforce strict quality assurance measures to ensure all facilities and services meet luxury standards.
  • Brand Representation: Act as a representative of our luxury brand, both on-site and off-site, with professionalism and grace.
  • Operational Streamlining: Optimize operations and processes to enhance efficiency while maintaining superior service quality.
  • Feedback Utilization: Gather and act on guest feedback to continually refine and improve the pool and beach experience.
  • Crisis Resolution: Exhibit composure and resilience in addressing guest concerns or operational challenges.
  • Community Relations: Engage with local communities and industry partners to build positive relationships and enhance our brand's reputation.

Qualifications

Experience and Skills

  • Demonstrated experience in a similar role within luxury hospitality, ideally with a minimum of 2 years in a high-end beach club or luxury hotel.
  • 2-3 years of leadership experience in Food and Beverage operations, showcasing a comprehensive understanding of guest-facing service.
  • Ability to obtain and maintain necessary licenses and certifications required for the role.
  • Proficient in food and beverage preparation techniques, with a solid grasp of health regulations and liquor laws.
  • Excellent verbal and written communication skills in English for effective interaction with guests and team members.
  • Ability to foster positive working relationships across departments to promote teamwork and efficiency.
  • Capable of working independently while also collaborating effectively with others to create a supportive team environment.


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