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Beach Service Team Member

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Beach Service Team Member to join our team at Mandarin Oriental Hotel Group. As a Beach Service Team Member, you will be responsible for providing exceptional service to our guests at the pool and beach areas.

Key Responsibilities
  • Stock Management: Assist in receiving and organizing all necessary supplies, including linens, beverages, and dry goods, to ensure a seamless guest experience.
  • Product Knowledge: Stay up-to-date on our menu offerings and services to provide informed recommendations to guests.
  • Guest Communication: Effectively communicate with guests to understand their preferences and needs, and ensure that management and kitchen colleagues are informed of any special requests or allergies.
  • Team Support: Provide assistance to other outlets as assigned by the Restaurant/Outlet Manager, and be available to support colleagues in operational tasks.
  • Additional Responsibilities: Perform other reasonable tasks as assigned by the Restaurant/Outlet Manager, and contribute to maintaining a clean and organized work environment.
  • Communication and Teamwork: Foster a positive and collaborative team environment by communicating effectively with colleagues and superiors, and being proactive in supporting colleagues in operational tasks.
  • Guest Delight: Listen attentively to guests and observe their body language to understand their needs and expectations, and consistently strive to delight and satisfy every guest.
  • Service Standards: Maintain a natural, warm smile and a friendly and passionate approach towards guests, and create WOW moments to surprise and delight guests through gestures and other actions.