HR Operations Lifecycle Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time

About Us:
Talent Pal is a leading provider of innovative HR solutions. Our mission is to empower businesses to thrive in a rapidly changing world. With a global presence and a team of experts, we strive to deliver exceptional results and exceed our clients' expectations.

Why Choose Us:
We believe that every business deserves a partner that understands its unique needs and challenges. Our team of experts is dedicated to providing tailored solutions that drive growth, improve efficiency, and enhance employee experience. We take pride in our ability to adapt to changing market conditions and stay ahead of the curve.

About the Team:
The HR team at Talent Pal is committed to building a seamless and positive employee experience across the entire employee lifecycle. We strive to develop efficient and simple people processes, systems, policies, and programs that meet the evolving needs of our clients. Our ideal candidate is someone who is highly motivated, with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.

Job Summary:
We are seeking an experienced HR Operations Lifecycle Team Lead to oversee and ensure the smooth and consistent operations of all functional lines within the lifecycle operations team. The successful candidate will lead and motivate the team to continuously improve operational results, achieve and exceed SLA/KPI targets, and ensure compliance with regional legislation.

Key Responsibilities:

  • Maintain smooth and consistent operations across all functional lines within the lifecycle operations team, regularly reviewing performance to meet or exceed expectations while leading the team to continuously improve operational results, aiming to achieve or surpass SLA/KPI targets.
  • Manage and implement HR requirements to comply with legal standards, conduct regular audits to confirm adherence, while designing and recommending enhancements, improvements, and simplifications of existing HR processes and procedures.
  • Address and resolve all queries from employees and line managers regarding HR policies and procedures, maintaining a high standard of responsiveness and accuracy while also proactively identifying and addressing potential issues.
  • Support employee life cycle management processes including onboarding, relocation, immigration, termination, personal data changes, and internal transfers with clear performance metrics to evaluate effectiveness while also supporting ER and HR compliance activities related to these functions, documenting all actions to comply with company policies.
  • Handle contract management and preparation of all employee documentation in accordance with regional legislation (e.g., reference letters, promotion letters, maternity administration, leaves, etc.), maintaining accuracy and compliance.
  • Enhance internal cohesion, maintain collaborative cross-functional relationships, boost team productivity, and promote a positive culture in line with our values, periodically assessing team morale and engagement while establishing clear communication channels and performance expectations.

Qualifications:

Minimum Qualifications:

  • Demonstrated people management skills with relevant experience managing a team in HR operations within a high-growth environment.
  • Proven leadership and influencing abilities including strong business partnering skills and HR acumen. Expertise in problem-solving, critical thinking, and project management when engaging with stakeholders and other advisors.
  • In-depth knowledge of employment laws, policies, and procedures in the METAP region.

Preferred Qualifications:

  • Strong proficiency in process optimization and digitization.
  • Excellent communication skills with a strong ability to facilitate and manage change effectively.

Talent Pal is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At Talent Pal, we are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.

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