Customer Service Ambassador

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Marriott International, Inc. as a Concierge-Spa professional.

Key Responsibilities:
  • Reservation Management: Make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues upon client request.
  • Customer Service: Complete exchanges and returns in a timely and professional manner, ensuring customer satisfaction.
  • Event Planning: Assist with the organization of on-site events, including weddings, business fairs, and corporate meetings, to provide a seamless experience for clients.
  • Client Greeting: Greet clients upon arrival and guide them to their designated areas, ensuring a warm and welcoming experience.
  • Query Management: Process important queries and manage customer expectations in a polite and friendly manner, maintaining a high level of customer satisfaction.
  • Frequent Client Management: Keep track of frequent clients and create a tailored experience based on their personal needs, building strong relationships and loyalty.
  • Switchboard Management: Answer telephones and monitor the switchboard, ensuring prompt and efficient communication with clients and colleagues.
Requirements:
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Proficiency in handling multiple tasks and priorities, with a strong attention to detail and organizational skills.


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