Guest Experience and Quality Manager

7 days ago


Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled and experienced Guest Experience and Quality Manager to join our team at Accor. As a key member of our Front Office team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.

Key Responsibilities

  • Assist the Hotel Manager in monitoring and analyzing Quality Standards and implementing all quality and performance improvements throughout the hotel.
  • Bring together the heads of different areas and conduct the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction and online reputation.
  • Implement programs that allow the continuous improvement of processes.
  • Participate in the Orientation course explaining the operation of the main programs of Quality of the hotel.
  • Participate daily in the operations briefing, all comments published in electronic media, and report of incidents.
  • Generate and share the daily guest satisfaction report, which must be accompanied by all surveys and comments in electronic media generated on the day before the report is sent.

Qualifications

  • Knowledge of statistics and general calculation (required)
  • Knowledge of luxury hotel standards (required)
  • Know and interpret Quality indicators (required)
  • Use and management of quality tools
  • Knowledge in processes of continuous improvement (required)
  • Knowledge of statistics and general calculation, ability to analyze and process information.
  • Ability to lead work in teams
  • Knowledge of Microsoft Windows applications (required)
  • Have advanced English level (required)


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