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Ambassador of Exceptional Guest Experiences

2 months ago

Dubai, Dubai, United Arab Emirates RADISSON HOTEL GROUP Full time
Job Description

As a Guest Service Agent with the Radisson Hotel Group, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of unforgettable.

Key Responsibilities:
  • Guest Welcome and Check-In: Greet and escort guests, ensuring a warm and personalized welcome, and efficiently handle check-in and check-out procedures.
  • Guest Service and Support: Provide prompt and courteous assistance to guests, addressing their needs and resolving any issues that may arise during their stay.
  • Room Assignments and Key Management: Accurately assign rooms and manage key distribution, ensuring seamless guest access and minimizing errors.
  • Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring all necessary supplies and equipment are readily available.
  • Communication and Teamwork: Collaborate with colleagues to ensure seamless guest service, and communicate effectively with guests, colleagues, and management to resolve any issues or concerns.
  • Guest Feedback and Complaint Resolution: Listen to guest feedback and complaints, addressing them promptly and professionally, and escalating issues to management as necessary.
  • Hotel Standards and Procedures: Adhere to hotel standards and procedures, ensuring consistency and quality in all aspects of guest service.
  • Continuous Improvement: Participate in ongoing training and development to enhance skills and knowledge, and contribute to process improvements to ensure exceptional guest experiences.
Requirements:
  • Excellent Communication and Interpersonal Skills: Ability to effectively communicate with guests, colleagues, and management, and build strong relationships with guests and colleagues.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy and efficiency in all aspects of guest service.
  • Problem-Solving and Conflict Resolution: Ability to resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork and Adaptability: Willingness to work collaboratively with colleagues and adapt to changing situations and priorities.