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Guest Experience Manager

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International Full time
About the Role

We are seeking a highly skilled Guest Experience Manager to join our team at JW Marriott Marquis Hotel Dubai. As a key member of our Front Office team, you will be responsible for leading a team to deliver exceptional guest experiences.

Key Responsibilities
  • Guest Relations Leadership: Lead a team to ensure exceptional guest experiences, maintain positive relationships with all hotel departments, and promote quality awareness among front office associates.
  • Shift Management and Communication: Manage shifts strategically, utilizing house count data, and ensure effective communication during shift transitions.
  • Team Development: Train and develop front desk associates for enhanced performance, and identify and resolve guest problems efficiently.
  • Operational Efficiency and Compliance: Ensure smooth check-in/check-out processes, handle guest accounts with precision, and maintain knowledge of operational software and compliance with SOPs and credit policies.
What We Offer
  • A competitive salary with excellent benefits, including accommodation, meals on duty, and transportation.
  • World-class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels globally.
  • Medical and Life insurance.
About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We welcome you to explore a career with Marriott Hotels, where you can grow and develop your skills in a dynamic and supportive environment.