Guest Experience Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Accor Full time
Key Responsibilities
  • Deliver exceptional customer service by consistently offering professional, friendly, and engaging interactions.
  • Effectively handle guest concerns and respond promptly, documenting and notifying relevant departments as necessary.
  • Collaborate with the Guest Services team to ensure seamless service delivery, adhering to established standards.
  • Participate in regular departmental meetings to stay informed and aligned with team objectives.
  • Balance operational, administrative, and colleague needs to maintain a productive work environment.
  • Provide guests with accurate and helpful information regarding hotel facilities and services.
  • Adhere to departmental policies, procedures, and service standards to ensure consistency and quality.
  • Comply with all safety protocols to ensure a secure working environment.
  • Perform other duties as assigned to support the team and achieve business objectives.

Requirements

  • Passion for delivering outstanding customer service.
  • Excellent written and verbal communication, interpersonal, and leadership skills.
  • Highly organized, results-driven, and able to adapt to changing priorities and work pressures.
  • Fluency in English and at least one additional EU language.
  • Ability to handle multiple tasks and guest requests with ease.
  • Familiarity with property management systems, such as Opera or Opera Cloud, is an asset.
  • Capacity to work independently and prioritize responsibilities effectively.
  • Experience with hotel loyalty programs is a valuable asset.


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