Guest Experience Specialist
1 week ago
- Deliver exceptional customer service by consistently offering professional, friendly, and engaging interactions.
- Effectively handle guest concerns and respond promptly, documenting and notifying relevant departments as necessary.
- Collaborate with the Guest Services team to ensure seamless service delivery, adhering to established standards.
- Participate in regular departmental meetings to stay informed and aligned with team objectives.
- Balance operational, administrative, and colleague needs to maintain a productive work environment.
- Provide guests with accurate and helpful information regarding hotel facilities and services.
- Adhere to departmental policies, procedures, and service standards to ensure consistency and quality.
- Comply with all safety protocols to ensure a secure working environment.
- Perform other duties as assigned to support the team and achieve business objectives.
Requirements
- Passion for delivering outstanding customer service.
- Excellent written and verbal communication, interpersonal, and leadership skills.
- Highly organized, results-driven, and able to adapt to changing priorities and work pressures.
- Fluency in English and at least one additional EU language.
- Ability to handle multiple tasks and guest requests with ease.
- Familiarity with property management systems, such as Opera or Opera Cloud, is an asset.
- Capacity to work independently and prioritize responsibilities effectively.
- Experience with hotel loyalty programs is a valuable asset.
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