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Client Success Executive

1 week ago

Dubai, Dubai, United Arab Emirates NielsenIQ Full time

We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling analyzing and interpreting sales data writing client reports and constructing presentations.

Key Responsibilities
  • Summarize data in tables, charts, and graphs
  • Analyze and interpret sales data and consumer data and present key insights to clients virtually
  • Setup and refresh cyclical reports
  • Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposing recommendations
  • Review data for errors and inconsistencies
  • Attend client meetings and presentations over call
  • Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
  • Manage internal stakeholders for example the Global Report Center Team
  • Provide feedback on client needs and challenging internal processes to best deliver those client needs
  • Drive client value to help achieve agreed revenue and client satisfaction targets
  • Use NIQ data to drive insights identifying opportunities and threats for our clients' brands
  • Introduce additional NielsenIQ services where appropriate to meet client needs
  • Drive NPS (Net Promoter Score) and client satisfaction
  • Drive cross-market collaboration within NielsenIQ and client where appropriate
About You
  • Highly motivated, self-directed, proactive & possess a driven personality capable of working within tight deadlines or agile environment
  • Resourceful, inquisitive and excited about new technologies
  • Generates ideas for improvements, doing things differently and constructively challenging the status quo
  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
  • Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information