Hospitality Service Representative

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Full time
Role Overview

The Hospitality Service Representative plays a crucial role in ensuring a seamless experience for our guests at Novotel. This position involves:

  • Welcoming Guests: Providing a warm reception and assisting guests from their arrival to departure.
  • Enhancing Guest Satisfaction: Delivering exceptional service to ensure guests enjoy their stay and leave with lasting positive impressions.
  • Sales Contribution: Supporting the department's goals by actively engaging in sales initiatives.
  • Building Relationships: Fostering friendly and personalized connections with guests to encourage loyalty.
  • Prioritizing Guest Relations: Ensuring that guest interactions take precedence over administrative tasks.
  • Anticipating Needs: Proactively identifying and addressing guests' needs for a tailored experience.
  • Handling Complaints: Responding to guest concerns with efficiency and sensitivity, ensuring follow-up actions are taken.
  • Brand Representation: Upholding the hotel's image through professional demeanor and conduct.
  • Promoting Services: Informing guests about the hotel's offerings to enhance their experience and increase sales.
Qualifications
  • Possession of a vocational diploma or degree in hospitality.
  • Proficiency in computer systems, particularly in a Windows environment.
  • Fluency in the national language and business English.
  • Strong interpersonal skills with a focus on guest service.
  • Ability to work collaboratively within a team.
  • Excellent listening skills with a knack for anticipating guest needs.
  • Confident presentation and communication abilities.


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