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Telecommunication Officer

2 months ago

Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
About the Role

We are seeking a highly skilled and experienced Telecommunication Officer to join our team at JUMEIRAH. As a Telecommunication Officer, you will be responsible for providing exceptional customer service to our guests, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Answering Calls: Respond to incoming calls in a warm and friendly tone, providing accurate and timely information to our guests.
  • Guest Requests: Enter guest requests into our system and monitor response times to ensure timely resolution.
  • Follow-up and Follow-through: Ensure that all requests are handled in a timely manner and follow up with guests to ensure satisfaction with the service provided.
  • Wakeup Calls: Ensure that all wakeup calls are correctly input into our Property Management System (PMS) and that the task is completed in a timely manner.
  • Chat Support: Monitor and respond to E Butler Chat requests within 60 seconds, providing accurate and helpful information to our guests.
Requirements
  • Experience: Minimum of 1 year of luxury hospitality experience in a similar role.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with guests and colleagues.
  • Flexibility: Ability to work evenings, weekends, and holidays as needed, with flexibility to adapt to changing priorities and demands.
  • Multitasking: Ability to multitask and work under pressure in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Language Skills: Fluency in English; additional language skills are a plus.