Customer Service Representative
4 weeks ago
Job Expectations
As a key member of the APEX Engineering team, the successful candidate will be responsible for providing exceptional customer service and ensuring a positive first impression for visitors and callers.
Key Responsibilities:
- Greets all customers and vendors, directing them to the appropriate person or office.
- Answers and/or forwards incoming calls, taking messages for those not in the office.
- Provides basic and accurate information in person and via phone or email.
- Receives, sorts, and distributes daily mail deliveries and manages all deliveries to the main office.
- Retrieves messages from the voicemail every morning or checks emailed voicemails.
- Maintains the phone directory with accurate and up-to-date phone, cell, and email addresses.
- Maintains the telecommunications system, including the phone system and voicemails.
- Supports the Accounting team with scanning and data entry.
Requirements:
- 3+ years of experience in a customer service environment.
- Excellent organizational and communication skills.
- Ability to be resourceful and proactive when issues arise.
- Ability to prioritize tasks and utilize multi-tasking skills.
- Hands-on experience with office equipment.
- Proficient in Microsoft Office.
Physical Requirements:
- Must be able to lift up to 15 pounds at a time.
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