Hotel Front Desk Representative

6 days ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

We are seeking a highly skilled Hotel Front Office Agent to join our team at Mandarin Oriental Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests from arrival to departure.

Key Responsibilities
  • Greet and check-in guests promptly, ensuring a smooth and efficient experience.
  • Address special guest preferences recorded in guest history profiles, demonstrating a deep understanding of our guests' needs.
  • Handle cash transactions accurately and efficiently, adhering to the MODUB Controller's Policy.
  • Check cash float at the beginning and end of each shift to ensure accuracy.
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently, and courteously.
  • Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
  • Print and drop cash out, adjustment slips, paid out voucher, and bank count reports as required.
  • Communicate clearly with the Night Duty Manager and Accounting Department, ensuring seamless communication.
  • Establish a good working knowledge of the Hotel outlets and products, enabling you to make informed recommendations to guests.
  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs) and the respective service standards of MOQA.
  • Demonstrate teamwork by cooperating with and assisting colleagues as needed.
  • Able to communicate special features and services unique to the guest's needs, showcasing your excellent communication skills.
  • Handle guests' incoming and outgoing correspondence, such as facsimile, messages, mail, etc.
  • Responsible for the preparation of the daily arrival bucket, in-house bucket, and next day arrivals, including welcome cards, guest business cards, registration cards, and limousine arrivals.
  • In charge of guest invoices (in-house), ensuring accurate and timely processing.
  • Check credit card authorization in SMS for all in-house guests, maintaining the highest level of security.


  • Dubai, Dubai, United Arab Emirates Delanohotels Full time

    Delano Hotels is seeking an experienced Front Desk Representative to join our team. As a key member of our front office team, you will play a vital role in creating a luxurious and seamless experience for our guests.The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record in luxury hospitality...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Bachelor of Hotel Management (Hotel Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionThe Front Desk Representative is the first point of contact for visitors and guests. They greet and welcome guests, answer phone calls, and provide general information about the organization or business. The Front Desk Representative also manages...


  • Dubai, Dubai, United Arab Emirates KAY Hospitality Full time

    We are seeking a highly skilled and experienced Hotel Front Desk Representative to join our team at KAY Hospitality. As the first point of contact for our guests, you will be responsible for creating a positive impression from the start and throughout their stay.Key Responsibilities:· Maintain a tidy and organized front desk area with all necessary supplies...


  • Dubai, Dubai, United Arab Emirates Minor International Full time

    Job DescriptionThe primary responsibility of a front desk representative is to provide exceptional customer service in a courteous and professional manner. You are responsible for handling all guest inquiries, requests, and comments promptly and efficiently, ensuring their stay at Minor International hotel is to their satisfaction.You will be the first point...


  • Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    Job OverviewThe Assistant Front Desk Manager is responsible for leading the Front Office and Concierge teams to deliver exceptional service and exceed business objectives. This individual will work closely with other departments to ensure seamless communication and execution of hotel operations.Key ResponsibilitiesDevelop and implement strategies to drive...


  • Dubai, Dubai, United Arab Emirates Paramount Hotel Midtown Full time

    Paramount Hotel Midtown is a globally recognized brand that has been entertaining for over 100 years.We are looking for a skilled and friendly Front Stage representative to join our team.The ideal candidate will have a minimum of 1 year experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel.The...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time

    Kempinski Hotels invites applications for the position of Hotel Front Desk Coordinator. As a key member of our front desk team, you will be responsible for coordinating front office operations, including guest registration, account settlement, and cash handling. You will work closely with other departments to ensure efficient room status updates and provide...


  • Dubai, Dubai, United Arab Emirates Aster Hospital Full time

    About the JobWe are looking for a highly motivated and detail-oriented individual to fill the position of Front Desk Representative. As a Front Desk Representative, you will be the first point of contact for our patients and will play a critical role in ensuring their satisfaction with our services.ResponsibilitiesCustomer Service:Provide exceptional...


  • Dubai, Dubai, United Arab Emirates DAMAC Hotels & Resorts Full time

    Job OverviewWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at DAMAC Hotels & Resorts. This is an exciting opportunity for a candidate who is passionate about delivering exceptional guest service and ensuring seamless hotel operations.


  • Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

    Senior Manager - Recruitment | Emiratization SpecialistAt TASC Outsourcing, we are seeking an exceptional Hotel Front Desk Supervisor to join our dynamic team. This key role requires a strong understanding of hotel operations and excellent communication skills.Key Responsibilities:Guest Reception: Greet and welcome guests warmly and professionally upon...


  • Dubai, Dubai, United Arab Emirates Paramount Hotel Dubai Full time

    Job TitleWe are seeking a skilled Hotel Guest Services Representative to join our front desk team at Paramount Hotel Dubai.Key Accountabilities:Provide exceptional guest service, responding promptly and professionally to guest inquiries and requests.Work collaboratively with colleagues to achieve high levels of customer satisfaction and loyalty.Process...


  • Dubai, Dubai, United Arab Emirates Rolla Suites Hotel Full time

    At Rolla Suites Hotel, we are seeking a Front Office Associate to join our team.This role involves managing all check-in and check-out tasks with the utmost efficiency and care. The ideal candidate will have experience in hotel reservations software and possess excellent communication and organizational skills.The successful applicant will be responsible...


  • Dubai, Dubai, United Arab Emirates Humlog Full time

    Company Overview: Humlog is a dynamic organization committed to delivering exceptional customer experiences.Job Description: As a Front Desk Representative, you will play a crucial role in creating a positive first impression for our visitors. Your excellent communication skills and warm demeanor will ensure that our guests feel welcome and supported...


  • Dubai, Dubai, United Arab Emirates Paramount Hotel Dubai Full time

    Job DescriptionWe are seeking a highly skilled and motivated Front Desk Associate to join our team at Paramount Hotel Dubai.Key Responsibilities:Demonstrate exceptional service standards in all guest interactions.Ensure that colleagues adhere to hotel standards and procedures.Perform check-in and check-out tasks efficiently and accurately.Manage online and...


  • Dubai, Dubai, United Arab Emirates Hyatt Hotel Full time

    Hyatt Centric Jumeirah Dubai is committed to providing exceptional guest experiences.We are seeking a highly organized team player who is capable of managing multiple tasks in a fast-paced environment.ResponsibilitiesManage daily operations as the first point of contact for clients, visitors, and staff.Provide exceptional customer service skills to create a...


  • Dubai, Dubai, United Arab Emirates Siro Full time

    About This RoleThis is an exciting opportunity to join a dynamic team as a Front Desk Operations Manager.You will be responsible for ensuring the smooth and efficient day-to-day operations of the Front Desk under the general guidelines of the Director of Front of House and Assistant Managers.Maintain an up-to-date knowledge of hotel operations, services, and...


  • Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

    Kerzner International Limited: A Career OpportunityWe are a leading hospitality company offering exciting career opportunities. As a Front Desk Team Leader, you will be responsible for overseeing our front desk operations, ensuring seamless guest experiences, and maximizing occupancy.Your Key ResponsibilitiesSupervise and coordinate the actions of front desk...


  • Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time

    ResponsibilitiesFront Desk Operations: Manage front desk operations, including greeting patients, registering new patients, and updating existing files.Telephone Calls: Handle telephone calls from patients and other individuals, answering questions, and providing information as needed.Cash Handling: Collect and process cash, credit card slips, and cheques,...


  • Dubai, Dubai, United Arab Emirates Estemarat Group Full time

    The Estemarat Group is committed to delivering exceptional guest experiences, and we are seeking a talented Front Desk Coordinator to join our team in Dubai. This dynamic individual will play a critical role in ensuring seamless check-in and checkout processes, while also providing outstanding customer service and support to our valued guests.About the...

  • Hotel Welcome Host

    13 hours ago


    Dubai, Dubai, United Arab Emirates Paramount Hotel Midtown Full time

    As a Front Stage representative at Paramount Hotel Midtown, you will have the opportunity to work with a diverse range of guests and provide personalized service to ensure their stay is memorable.The role involves greeting guests upon arrival, registering them in line with the established guest registration policy, and handling all enquiries and requests in...