Cargo Operations Services Coordinator
1 month ago
Job Purpose: The individual in this role will provide essential support to the Global Operations Services Section, focusing on various aspects of sourcing and evaluating Ground Handling Agents for air cargo operations. This position entails the development of guidelines, as well as the compilation of decision support tools related to statistical costs and other quantitative measures. The role also involves the design and implementation of supplier management tools to assist the network effectively.
The job holder will ensure that all necessary shipment data is submitted to the relevant authorities prior to the loading of cargo onto aircraft from its point of origin. Additionally, the individual will monitor the internal trade compliance system and take prompt action regarding regulatory sanctions, dual-use goods, and embargoed shipments. Timely communication related to daily operations and trade compliance inquiries is crucial to ensure that stations and customers can execute their shipments without disruption.
Key Responsibilities:
- Conduct industry research and assist in formulating and updating criteria and guidelines for the selection and renewal of Cargo Handling Agents, including trucking services at all operational points.
- Maintain and update tender cargo handling questionnaires to gather essential information from potential handling agents, serving as a critical tool in the evaluation process.
- Analyze responses to tender handling questionnaires and prepare summarized analyses to assist in shortlisting potential service providers.
- Provide industry and internal statistical analysis to support decision-making in the selection and renewal of handling agencies.
- Develop guidelines and checklists for the commencement or transition of Ground Handling Agents, coordinating the process with route management systems.
- Contribute to the design and development of Service Level Agreements and Performance Measurement Reports, ensuring they are tailored to individual stations.
- Guide network operations personnel in managing Ground Handling Agent performance to align service delivery standards with operational and customer service objectives.
- Collaborate with outstation Cargo Managers to address safety, customer service claims, and operational efficiency issues.
- Gather handling cost information and provide detailed analyses to identify corrective measures for cost containment.
- Formulate self-handling procedures and oversee their implementation at selected stations.
- Assist in identifying parameters for comparing Ground Handling Agent performance across the network and initiate recognition mechanisms for outstanding performance.
- Ensure compliance with the European Union Good Distribution Practice (EU GDP) requirements for handling time-sensitive and pharmaceutical shipments.
Qualifications & Experience:
- Minimum of 3 years of experience in Logistics/Cargo/Air Cargo.
Skills & Knowledge:
- In-depth knowledge of cargo handling and freighter operations.
- Proven competence in Good Distribution Practice (GDP) acquired through relevant experience and training.
Salary & Benefits: Attractive tax-free salary and industry-exclusive travel benefits, including discounts on flights and hotel stays.
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