GUCCI Retail Team Leader
4 weeks ago
Client Engagement
- Inspire and guide your team to deliver an exceptional client experience, ensuring that a welcoming attitude is embodied by every Client Advisor.
- Foster a client-centric approach aimed at cultivating enduring relationships with customers.
- Effectively utilize various client engagement tools to activate, retain, and expand both team and individual client portfolios.
- Oversee the implementation of client engagement initiatives with your team, formulating strategies to achieve defined objectives and performance indicators.
- Evaluate Client Advisors' performance and collaborate with them on a structured plan to ensure excellence in client engagement.
- Lead by example on the sales floor, actively participating in sales and demonstrating best practices in the selling process.
- Manage customer flow on the sales floor, ensuring that every client receives attentive and outstanding service.
- Address and resolve customer concerns, enhancing and preserving the client relationship.
Product Management
- Assess the performance of designated product categories and proactively suggest strategies to meet targets.
- Collaborate with the Store Manager and Merchandising team by providing constructive feedback on product offerings, inventory status, and specific category needs to drive business growth.
- Work alongside the Store Manager and Visual Merchandising team to share insights that maximize category potential while adhering to the store's image and merchandising standards.
- Partner with the Store Manager and Training team to ensure Client Advisors acquire comprehensive product knowledge through targeted training, while keeping them informed about market trends and competitor activities.
- Leverage digital platforms to enhance both in-store and online product sales.
Essential Qualifications
- Demonstrated experience in retail management.
- Strong communication abilities.
- Proficiency in English (mandatory).
- A passion for luxury fashion, styling, and trends.
- A solid understanding of commercial objectives and performance metrics.
- Experience in luxury retail is a plus.
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