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Client Solutions Manager Retail Ecom

2 months ago

Dubai, Dubai, United Arab Emirates TikTok Full time

Job Summary:

We are seeking a highly skilled Client Solutions Manager to join our team at TikTok. As a Client Solutions Manager, you will be responsible for managing and growing post-sale client relationships with advertisers of all sizes.

Key Responsibilities:

  • Manage and grow post-sale client relationships with advertisers of all sizes, providing exceptional customer service and ensuring client satisfaction.
  • Coordinate with internal teams, including ad operations, product, and R&D teams, to ensure smooth and successful campaign execution.
  • Work with internal teams to guide inventory allocation and optimize campaign performance.
  • Monitor and analyze ad campaigns, identifying areas for improvement and implementing data-driven solutions to enhance results.
  • Investigate and resolve client issues in collaboration with product and engineering teams.
  • Develop and maintain a deep understanding of client needs, providing data-driven business insights to inform advertising strategies.
  • Share marketplace feedback and guide our advertising strategy to drive business growth.
  • Support the sales team in pre-sale research and pitch development, ensuring a consultative approach to building productive relationships with clients.
  • Conduct regular business reviews, taking a long-term approach to build strong, productive relationships with clients in collaboration with the sales team.

Qualifications:

  • Proven experience in account management or client services roles in digital marketing.
  • Experience managing performance advertisers, with a deep understanding of their challenges and needs.
  • Ability to analyze data and identify insights to assess campaign performance and inform business decisions.

Preferred Qualifications:

  • Agency experience, with a proven track record of delivering successful campaigns.
  • Proactive attitude, with a strong focus on driving results and exceeding client expectations.
  • Excellent project management, organizational, and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.