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Customer Service Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Cinemacity Full time

Cinemacity is seeking a dedicated Guest Relations Officer to enhance our customer experience.


Key Responsibilities:
  • Welcome Guests: Greet visitors and clients both in person and over the phone, ensuring a warm and professional reception.
  • Appointment Management: Schedule and confirm appointments, maintaining accurate records to optimize service delivery.
  • Information Management: Ensure that all necessary treatment information is organized and accessible, facilitating smooth operations.
  • Account Maintenance: Manage client accounts by collecting and updating personal and financial information as required.
  • Revenue Tracking: Record and update financial transactions, ensuring accurate billing and payment processes.
  • Inventory Oversight: Monitor office supplies and equipment, placing orders as needed to maintain operational efficiency.
  • Confidentiality Assurance: Uphold the privacy of client information, adhering to all confidentiality regulations.
  • Policy Compliance: Follow established policies and procedures, reporting any issues that may arise.
  • Team Collaboration: Work closely with colleagues to achieve common goals and enhance service quality.
  • Patient Interaction: Assist in escorting clients to their designated areas, gathering necessary information, and documenting vital signs.
  • Preparation of Examination Areas: Ensure treatment rooms are ready for client examinations and assist healthcare professionals as needed.
  • Sanitation Practices: Maintain cleanliness and safety in the workplace by following health and safety protocols.
  • Supply Management: Keep examination rooms stocked with essential supplies and manage the disposal of waste appropriately.

*Cinemacity reserves the right to modify duties as necessary.*


Qualifications:

Minimum of 2 years of experience in a customer service or hospitality role.