Customer Service Representative

5 days ago


Al Fujairah City, Fujairah, United Arab Emirates National Bank of Fujairah Full time
Job Description

To deliver exceptional financial services to National Bank of Fujairah customers, exceeding their expectations through timely, competent, and problem-free service delivery.

The ideal candidate will take ownership of customer complaints until final resolution and improve service levels at the branches.

As a team player, they will contribute to the achievement of branch goals based on Key Performance Indicators and support new staff in easing their assimilation into the NBF family.

A key responsibility is providing constructive feedback on product, service, and process improvements that enhance customer satisfaction or reduce cycle time/costs.

Key Accountabilities
  1. Ensure all processing/service functions are completed within specified timelines and accurately, adhering to internal and external guidelines, policies, procedures, and rules.
  2. Provide on-the-job training to staff, supported by robust training plans for new hires with monthly progress reports.
  3. Monitor individual and team performance, attendance, and conduct, offering appropriate feedback before escalating to line management if necessary.
  4. Prepare and comment on reports/statistics requested by line management, including error reports, and provide relevant statistical information.
  5. Adhere to Branch processes and report deviations to MCR/SOCR, contributing to an acceptable Branch Audit rating.
Other Accountabilities
  1. Undertake other duties at a similar level when required and support line management in arranging provision of support to other areas within the department.
  2. Participate in regular department meetings, recommending suggestions for operational efficiency, service quality, resource management, and issue resolution.
  3. Sell and cross-sell retail products, maintaining and developing the cross-sell ratio.
Job Context

Deliver exceptional service to NBF customers while achieving assigned targets set by the branch manager, taking ownership of customer complaints until final resolution.

Maintain a team-oriented approach in the branch team, cooperating towards achieving sales and service goals.



  • Al Fujairah City, Fujairah, United Arab Emirates Marriott International Full time

    Job OverviewMarriott International is seeking a talented Customer Service Representative - Reservations to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, handling reservations, and ensuring that every guest has a memorable experience with us.Main ResponsibilitiesAddress...


  • Al Fujairah City, Fujairah, United Arab Emirates Abroad Work Full time

    Cashier Position in a Dynamic Retail SettingAbroad Work seeks a skilled Cashier to join our team in the UAE. As a Cashier, you will be responsible for processing transactions accurately and ensuring seamless customer interactions.Main Responsibilities:Process customer transactions using a cash register systemProvide accurate change and handle cash...


  • Al Fujairah City, Fujairah, United Arab Emirates BREAD BOX Full time

    Customer Service RepresentativeIn this role, you will be responsible for providing exceptional customer experiences, preparing high-quality beverages, and maintaining a clean and welcoming environment.The successful candidate will have strong communication skills, the ability to work effectively in a team, and a passion for delivering excellent customer...


  • Al Fujairah City, Fujairah, United Arab Emirates SupportFinity™ Full time

    Key ResponsibilitiesWe are seeking a skilled individual to fill the role of Retail Sales Associate. The successful candidate will be responsible for:Managing customer transactions and processing paymentsHandling returns and special transactions through the POS systemMaintaining accurate records and ensuring a balanced cash drawerProviding excellent customer...


  • Al Fujairah City, Fujairah, United Arab Emirates GMG Full time

    As a Sales Assistant, you will play a vital role in providing exceptional customer service and contributing to the success of our hotel. Our team shares a passion for delivering unforgettable experiences to our guests.Key Responsibilities:To deliver high-quality service while maintaining a clean and organized workspace.To work effectively in a fast-paced...


  • Dibba Al-Hisn, Fujairah, United Arab Emirates 21c Museum Hotels Full time

    We are seeking a highly organized and attentive Customer Service Representative to join our team at 21c Museum Hotels. As a Customer Service Representative, you will be the primary point of contact for our guests and provide exceptional service to ensure their stay is memorable.About the RoleYou will be responsible for managing guest interactions, resolving...


  • Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time

    Become a Guest Service RepresentativeIf you're eager to deliver exceptional service and build lasting relationships with our guests, this role is perfect for you! As a Guest Service Agent at IHG Hotels & Resorts, you will be the face of our hotel, ensuring every guest feels welcome and valued. Your primary responsibilities will include managing guest...


  • Al Fujairah City, Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    Job OverviewMirage Bab Al Bahr Resort and Tower is seeking a highly skilled Front Desk Representative to join our team. As the first point of contact for guests, you will be responsible for providing exceptional customer service and ensuring a smooth stay.


  • Al Fujairah City, Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    Key ResponsibilitiesAs a Customer Service Coordinator, you will be responsible for providing top-notch service to our guests. This includes:Accommodating special requests and assisting with room assignmentsProcessing guest check-outs and managing cash handling proceduresCoordinating with the housekeeping department to maintain accurate room status...


  • Al Fujairah City, Fujairah, United Arab Emirates Gulf Agency Company Full time

    Company OverviewGulf Agency Company is committed to fostering long-term relationships with customers, staff, and suppliers through exceptional service delivery and quality assurance.We operate globally, providing integrated shipping, logistics, marine, and related services with a focus on quality, safety, and customer satisfaction.Job RequirementsTo be...


  • Dibba Al-Hisn, Fujairah, United Arab Emirates Abroad Work Full time

    Company Overview:At Abroad Work, we are dedicated to providing exceptional online chat services to our clients. Our team of experts is committed to delivering top-notch customer service and support.Job Description:We are seeking highly motivated and customer-oriented individuals to join our team as Chat Operators for our online chat platform. As a Chat...


  • Al Fujairah City, Fujairah, United Arab Emirates Abroad Work Full time

    Company OverviewAbroad Work is looking for a skilled Barista to join our establishment in El-Fujairah. The ideal candidate should have excellent customer service skills and the ability to handle multiple tasks efficiently.ResponsibilitiesPreparing and serving hot and cold drinksHandling customer inquiriesTaking ordersFood preparationCashier dutiesMaintaining...


  • Al Fujairah City, Fujairah, United Arab Emirates Fujairah Rotana Resort & Spa Full time

    Job SummaryFujairah Rotana Resort & Spa is seeking a highly motivated and customer-focused individual to join our team as a Team Leader in the Front Office Department.The successful candidate will have a degree in hospitality and previous experience working in the Front Office. They will be responsible for providing professional and customer-focused service...


  • Al Fujairah City, Fujairah, United Arab Emirates National Bank of Fujairah Full time

    About the RoleWe are seeking an experienced Retail Banking Specialist to join our team at National Bank of Fujairah.This exciting opportunity offers a challenging and rewarding career path in a fast-paced banking environment.The ideal candidate will have a solid understanding of retail banking principles and practices, excellent communication and...


  • Al Fujairah City, Fujairah, United Arab Emirates Fujairah Rotana Resort & Spa Full time

    At Fujairah Rotana Resort & Spa, we are committed to providing exceptional service to our guests. We are seeking a talented Hospitality Team Member to join our team as a Waiter/Waitress. In this role, you will be responsible for delivering professional service to our guests, ensuring their dining experience is memorable and enjoyable.ResponsibilitiesGreet...


  • Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time

    Unlock the Art of Exceptional Guest ExperiencesIn this pivotal role, you will be the face of our esteemed hotel, delivering personalized service that exceeds our guests' expectations. As a Guest Service Agent at IHG Hotels & Resorts, you will be responsible for ensuring seamless check-in and check-out processes, providing attentive guidance, and addressing...


  • Al Fujairah City, Fujairah, United Arab Emirates National Bank of Fujairah Full time

    Job OverviewNational Bank of Fujairah seeks a skilled Customer Service Representative to join its Retail Banking team.This role offers opportunities for professional growth and development in a dynamic banking environment.The successful candidate will be responsible for delivering exceptional customer service, improving service levels, and supporting the...

  • Guest Service Agent

    3 weeks ago


    Al Fujairah City, Fujairah, United Arab Emirates AccorHotel Full time

    Welcome guests and ensureefficient friendly and professional service during checkin checkoutand throughout their stay;Use your elevatedemotional intelligence to create personalised and memorableexperiences that will excite and delightguests;Provide high standard of service to allhotel guests with your luxury attitude  specificallyanticipating and...


  • Al Fujairah City, Fujairah, United Arab Emirates Emaar Properties (P.J.S.C.) Full time

    About the Role:The Culinary Ambassador is responsible for delivering exceptional culinary experiences to our guests.Accountabilities:Culinary Quality: Ensure high-quality food is delivered consistently to meet our guests' expectations.Service Standards: Maintain high service standards to deliver exceptional customer experiences.Team Performance: Lead a team...


  • Al Fujairah City, Fujairah, United Arab Emirates Aster Pharmacy Full time

    Our Team is Growing:We are seeking a motivated Medical Services Coordinator to join our team in Fujairah Area. As a Medical Services Coordinator, you will play a key role in ensuring the delivery of high-quality pharmaceutical services to our customers.Main Responsibilities:Assist patients in understanding their medication regimens.Compound and dispense...