Customer Service Director

1 week ago


Sharjah, Sharjah, United Arab Emirates Black Pearl Sharjah Full time
Key Responsibilities:
  • Purchasing and Maintaining Vehicles: Oversee the procurement and upkeep of vehicles for delivery operations, ensuring they are in optimal condition to meet business needs.
  • Vehicle Acquisition Strategies: Develop and implement effective strategies for leasing or purchasing vehicles, balancing costs with operational requirements.
  • Driver Recruitment and Management: Assist in the selection and management of high-quality drivers, ensuring they adhere to strict schedules and meet customer service standards.
  • Driver Scheduling and Optimization: Develop efficient driver schedules to maximize profits, taking into account factors such as fuel efficiency, vehicle maintenance, and customer demand.
  • Vehicle Registration and Licensing: Ensure all vehicles under management are properly registered and licensed, complying with relevant laws and regulations.
  • Cost Reduction and Profit Maximization: Identify opportunities to reduce costs and increase profits, implementing strategies to achieve these goals.
  • Fuel Efficiency and Vehicle Maintenance: Develop and implement strategies to improve fuel efficiency and maintain vehicles in optimal condition, minimizing downtime and ensuring operational efficiency.
  • Record Keeping and Compliance: Maintain accurate records of vehicle servicing and inspection, ensuring compliance with relevant laws and regulations.
  • Regulatory Compliance: Ensure that all vehicle operations comply with U.S. Department of Transport laws and regulations.
  • Vehicle Maintenance Scheduling: Schedule regular vehicle maintenance to prevent breakdowns and ensure operational efficiency.
  • Driver Behavior and Customer Service: Monitor driver behavior and ensure a high level of customer service, addressing any issues promptly.
  • Data Analysis and Business Optimization: Analyze data to identify opportunities for business improvement, implementing strategies to increase operational efficiency.
  • GPS Tracking and Vehicle Security: Utilize GPS systems to monitor drivers and track vehicles in case of theft, ensuring the security of company assets.


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