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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates SISA Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at SISA. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Maintaining a Positive Attitude: Foster a positive and professional attitude towards customers at all times, providing a welcoming and supportive environment for all interactions.
  • Responding to Customer Inquiries: Respond promptly and efficiently to customer inquiries, addressing their concerns and resolving issues in a timely manner.
  • Effective Communication: Communicate with customers through various channels, including phone, email, and in-person interactions, ensuring that all communication is clear, concise, and respectful.
  • Resolving Customer Complaints: Acknowledge and resolve customer complaints in a professional and empathetic manner, providing solutions that meet their needs and exceed their expectations.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide accurate and helpful information to customers.
  • Order Processing: Process orders, forms, applications, and requests in a timely and accurate manner, ensuring that all customer transactions are completed efficiently.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, comments, and complaints, providing valuable insights for continuous improvement.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Product Knowledge: Have a strong understanding of our products and services, with the ability to provide accurate and helpful information to customers.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze and resolve customer complaints in a professional and empathetic manner.
  • Time Management: Demonstrate strong time management skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.