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Service Ambassador, Mandarin Oriental Hotel Group Limited

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Ambassador to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our poolside service team, you will be responsible for delivering exceptional service to our guests in a vibrant and upscale environment.

Key Responsibilities
  1. Concept Understanding: Have a thorough understanding of our hotel's concept, food and beverage offerings, and be able to effectively communicate this to guests.
  2. Service Delivery: Ensure that all service standards are met, including efficient service, cleanliness, and presentation of dishes.
  3. Point of Sale Operations: Be proficient in operating our point of sales system to process food and beverage orders.
  4. Guest Interaction: Deliver exceptional service by understanding and meeting the needs of our guests.
  5. Upselling and Revenue Generation: Identify opportunities to upsell services and products to our guests, enhancing their experience and driving revenue growth.
  6. Payment Processing: Process MOHG Gift cards and other non-cash methods of payment in a timely and efficient manner.
  7. Accounting and Cashiering: Ensure all billing and cashiering procedures are followed in accordance with hotel standards and policies.
  8. Food Presentation: Ensure all dishes are presented in compliance with hotel standards and food and beverage specifications.
  9. Equipment Maintenance: Conserve all outlet equipment and utensils in good condition by proper handling and side duties as assigned.
  10. Inventory Management: Assist in picking up required stocks, including linen, beverage, dried goods, and others, and arrange them accordingly.
  11. Product Knowledge: Maintain up-to-date product knowledge to effectively communicate with guests and colleagues.
  12. Guest Preferences and Allergies: Inform management and kitchen colleagues of any special guest preferences or allergies.
  13. Team Support: Support other outlets as assigned by the Restaurant/Outlet Manager and perform other reasonable tasks as required.
  14. Communication: Communicate effectively with colleagues and superiors to avoid misunderstandings and other shortfalls caused by lack of communication.
  15. Teamwork: Be committed to being a team player, proactively cooperating and supporting colleagues in operational tasks.
  16. Guest Satisfaction: Listen to every guest and observe body language carefully to understand guest needs and expectations, consistently delighting and satisfying every guest.
  17. WOW Moments: Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  18. Customer Satisfaction: Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
  19. Guest Preferences Reporting: Report guests' preferences to superiors and act upon them whenever known.