Customer Service Associate

3 weeks ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Service Associate to join our team at Mandarin Oriental Hotel Group. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring a memorable experience for all.

Key Responsibilities
  • Service Delivery: Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
  • Food and Beverage Knowledge: Possess a thorough understanding of our food and beverage offerings, including menu items, ingredients, and preparation methods.
  • Point of Sale Operations: Accurately operate the point of sale system to process orders and manage transactions.
  • Inventory Management: Assist in maintaining inventory levels, including ordering and stocking of supplies and equipment.
  • Team Collaboration: Work effectively with colleagues to ensure seamless service delivery and maintain a clean and organized work environment.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or food and beverage experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.


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