Italian Restaurant Operations Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Restaurant Manager Italian Restaurant

We are seeking a highly skilled and experienced Restaurant Manager to lead our Italian restaurant team at Mandarin Oriental Hotel Group. The ideal candidate will have a passion for Italian cuisine and a deep understanding of its traditions, techniques, and ingredients.

Key Responsibilities:
  • Lead and manage the team, including staffing, training, scheduling, and performance management.
  • Develop, establish, implement, and monitor all operational standards, as per established policies, SOPs, hygiene, safety, and quality measures.
  • Collaborate closely with the Kitchen team to create and/or maintain authentic Italian menus, showcasing seasonal quality ingredients, regional specialties, and innovative cuisine.
  • Monitor and manage restaurant inventory levels to minimize waste and maximize profitability, without compromising quality.
  • Continuously evaluate and improve services standards and product quality.
  • Handle guest inquiries, feedback, and complaints in a prompt and professional manner.
  • Cultivate relationships with guests, suppliers, and industry partners to enhance the Hotel's reputation and visibility.
  • Foster a culture of teamwork, collaboration, continuous improvement, and personal growth among the restaurant colleagues.
  • Train, evaluate, and schedule all colleagues per the applicable standards, policies, and as per the overall business requirements.
  • Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain hotel's competitive edge.
Requirements:
  • Minimum of 3 years of F&B leadership role experience within a luxury hotel environment or high-end independent restaurant. A hotel pre-opening experience and Middle East experience is an advantage.
  • With a Senior High School Diploma or equivalent. An advantage is a vocational Diploma in Hospitality and/or a bachelor's degree in hospitality/Hotel/Business Management.
  • Passion for Italian cuisine and a deep understanding of its traditions, techniques, and ingredients.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
  • Detail-oriented, with exceptional organizational skills and the ability to multitask and prioritize in a fast-paced environment.
  • With a proven track record of delivering memorable guest experience and resolving issues effectively.
  • Strong leadership skills with the ability to motivate, coach, and develop a diverse team.
  • Excellent verbal and written communication skills in English and Italian; Arabic or other languages are preferred.


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