Italian Restaurant Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Restaurant Manager to lead our Italian restaurant team at Mandarin Oriental Hotel Group. The ideal candidate will have a passion for Italian cuisine and a deep understanding of its traditions, techniques, and ingredients.
Key Responsibilities:- Lead and manage the team, including staffing, training, scheduling, and performance management.
- Develop, establish, implement, and monitor all operational standards, as per established policies, SOPs, hygiene, safety, and quality measures.
- Collaborate closely with the Kitchen team to create and/or maintain authentic Italian menus, showcasing seasonal quality ingredients, regional specialties, and innovative cuisine.
- Monitor and manage restaurant inventory levels to minimize waste and maximize profitability, without compromising quality.
- Continuously evaluate and improve services standards and product quality.
- Handle guest inquiries, feedback, and complaints in a prompt and professional manner.
- Cultivate relationships with guests, suppliers, and industry partners to enhance the Hotel's reputation and visibility.
- Foster a culture of teamwork, collaboration, continuous improvement, and personal growth among the restaurant colleagues.
- Train, evaluate, and schedule all colleagues per the applicable standards, policies, and as per the overall business requirements.
- Stay updated on industry trends, emerging technologies, and best practices to drive innovation and maintain hotel's competitive edge.
- Minimum of 3 years of F&B leadership role experience within a luxury hotel environment or high-end independent restaurant. A hotel pre-opening experience and Middle East experience is an advantage.
- With a Senior High School Diploma or equivalent. An advantage is a vocational Diploma in Hospitality and/or a bachelor's degree in hospitality/Hotel/Business Management.
- Passion for Italian cuisine and a deep understanding of its traditions, techniques, and ingredients.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
- Detail-oriented, with exceptional organizational skills and the ability to multitask and prioritize in a fast-paced environment.
- With a proven track record of delivering memorable guest experience and resolving issues effectively.
- Strong leadership skills with the ability to motivate, coach, and develop a diverse team.
- Excellent verbal and written communication skills in English and Italian; Arabic or other languages are preferred.
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