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Forex Retention Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates REFRIGERATION and AIRCONDITIONING SERVICES COMPANY W L L Full time

Company Overview

We are a fully regulated brokerage firm with a strong global presence. We specialize in providing top-quality trading services, cutting-edge platforms, and exceptional customer support to a diverse international client base.

Our dedication to compliance, transparency, and innovation helps us maintain a strong reputation in the Forex and CFD industry.

Key Responsibilities

  1. Client Retention: Engage with existing traders from the Indian market to build trust and foster long-term relationships.
  2. Account Management: Maintain a thorough understanding of clients' trading activities and address their concerns proactively.
  3. Upselling & Cross-Selling: Identify opportunities to present new services or promotions that can enhance clients' trading experiences.
  4. Market Updates: Keep clients informed about market trends and economic news relevant to the Indian market.
  5. Compliance: Adhere strictly to all regulatory guidelines and company policies to ensure ethical and compliant operations.

Requirements

  1. Experience: A minimum of 6 months in a Forex retention or similar customer retention role, preferably in a financial setting.
  2. Language Skills: Fluency or strong proficiency in English and at least one major Indian language.
  3. Location: Must be based in the United Arab Emirates (UAE) with a valid residence visa or the ability to legally work in the country.
  4. Regulatory Knowledge: Familiarity with regulated environments and compliance requirements within the financial services sector.
  5. Customer-Centric Mindset: Strong communication, negotiation, and interpersonal skills to effectively engage and retain clients.
  6. Goal-Driven: Ability to meet retention targets and contribute positively to the sales and retention team's overall performance.

What We Offer

  1. Competitive Compensation: Base salary plus attractive commission and bonus structures tied to performance.
  2. Comprehensive Training: Ongoing professional development on trading products, platforms, and market updates.
  3. Regulated Environment: Work with a reputable, fully regulated broker dedicated to ethical business practices.
  4. Collaborative Culture: Join a supportive team that values innovation, diversity, and excellence.
  5. Career Growth: Opportunities for advancement and specialization in a thriving Forex and CFD industry.