Accountability Specialist

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates UAE Accountability Authority Full time
Job Summary

The Accountability Specialist role at the UAE Accountability Authority requires a highly organized and detail-oriented individual to manage call centre operations, develop customer databases, and respond to customer inquiries.

Key Accountabilities:
  • Coordinate the receipt and response to customer calls and emails, adhering to ADAA policies and procedures.
  • Monitor and report on key performance indicators (KPIs) to measure service quality and efficiency.
  • Develop and implement processes to improve customer satisfaction and retention.
  • Collaborate with internal teams to resolve customer complaints and issues.

If you have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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