Retention Specialist

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Tanfeeth Full time
  • Role holder is responsible to meetwalking customer into branches applying for Liability Letter and toretain them with EI.
  • Role holder is responsiblefor retaining Personal Finance customers and reducing attrition bymonitoring, negotiating and convincing individual customers not toterminate relation with the bank and the organization. In addition,answer questions regarding billing, how a particular product works,what type of support is available, and soon.
  • The work igned may either be products oraccounts based and involves back-up doentation and periodicalreporting. The role performance is driven primarily by thebehavioral competencies backed by appropriate technicalss.
  • Job holder will be placed in one of EIBranches.

Mandate sset:-

  • Minimum 3+ YearsBanking experience in Sales / CustomerService.
  • Knowledge of core banking systems andshould have a knowledge of theProducts.
  • Personal finance experience ispreferred.
  • Bilingual speaker –English and Arabic both mandatory.
  • Graduation– bachelor'sdegree.
Key Skills
Administration
Employment Type : Full Time
Department / Functional Area: Administration
Experience: years
Gender: Male
Vacancy: 1
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