Customer Service Representative

1 month ago


Dubai, Dubai, United Arab Emirates Global Hotel Alliance Full time
Customer Care Agent Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Agent for the GHA DISCOVERY programme.

Key Responsibilities:
  • Provide exceptional customer service to GHA DISCOVERY members via email, phone, and online channels.
  • Respond to inquiries, resolve issues, and provide information on programme benefits and services.
  • Collaborate with hotel reservation centers, hotels, and brand champions to ensure seamless customer experiences.
  • Stay up-to-date on company policies and procedures to provide accurate and informed responses.
  • Document customer interactions and maintain accurate records.
Requirements:
  • High school diploma required; college degree preferred.
  • Experience in hospitality, travel, customer service, or contact center preferred.
  • Fluency in English and Chinese (verbal and written).
  • Basic math skills and ability to accurately update/enter data.
  • Excellent communication and problem-solving skills.
  • Computer proficiency in Microsoft Office and Windows.
  • Experience with CRM software a plus.
What We Offer:

As a Customer Care Agent, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of the GHA DISCOVERY programme.



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