Administrative Services Specialist
1 week ago
As a key member of our team, the Administrative Services Specialist will provide critical support to our field service operations management. This role involves providing clerical and administrative services to ensure seamless day-to-day operations.
Main Responsibilities
* Provide administrative support for field service operations management, including data collection, entry, accuracy, and distribution.* Collect, assemble, create, disseminate, and maintain large volumes of business-related, confidential or sensitive data/information using spreadsheets, databases, technology systems, and reports.* Perform data management services, including review and prioritization of source documents/data, identification and interpretation of data to be entered, and verification of accuracy of data entered by comparing with source documents/data.* Execute records management activities, including collecting, sorting, preparing, and scanning documents, labeling and entering documents into the computer system, and preparing files and forwarding documents for recycling and/or shredding.* Complete company documents and ensure compliance with regulations, standards, procedures, and policies.* Coordinate internal FSO projects, track deadlines, and perform follow-up to ensure timely completion of assigned tasks in support of the field service operations management team.* Prioritize conflicting needs, handle matters expeditiously, and proactively follow through on projects to successful completion, often with deadline pressures.* Develop relationships with key internal/external client contacts while gaining recognition as a team resource.* Notify appropriate individuals on issues of quality, confidentiality, or risk.* Manage conflicting priorities, organize workflow, team with colleagues to accomplish tasks, and balance workloads.* Develop and demonstrate a solid working knowledge of the Company's structure, product/service lines, key personnel, policies, and procedures.* Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection, and resolution. Proactively identify and remove barriers to meeting client expectations. Achieve all client satisfaction objectives and internal and external SLAs.* Actively and consistently recommend and support all efforts to improve, simplify, automate, and enhance day-to-day service delivery and the client experience.* Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute administrative functions and company priorities.* May coordinate off-site meetings; assist with schedule management; arrange appointments, travel, meetings, and conference calls.* Achieve performance targets established by leadership for applicable Key Performance Indicators.
Requirements
High School Diploma required; Associates Degree in Business Administration, Marketing, or related preferred.* 2+ years of administrative, clerical, or coordinator experience.* Strong organizational skills and the ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail.* Proven ability to maintain confidentiality and manage sensitive data and information.* Excellent interpersonal skills and the ability to build relationships with stakeholders, including all levels of management, staff, customers, and external partners.* Ability to exercise independent problem solving and decision making with a high degree of initiative and self-coordination.* Able to adapt quickly and comfortably to shifts in priorities while maintaining the highest levels of client service and responsiveness.* Highly resourceful with the ability to be effective independently but also able to operate in a team environment.* High level of ethics, integrity, and reliability with demonstrated ability to maintain composure under pressure.* Advanced computer skills in MS Office (Word, Excel, PowerPoint, Outlook), SharePoint, and cloud-based technology systems.* Capability to develop proficiency in additional software programs such as Adobe, Visio, and others as required.
This position has no direct reports.
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