Customer Service Representative
6 days ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Padra Medical Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and clinical staff.
Key Responsibilities- Patient Interaction
- Greet patients and visitors warmly and assist with check-in and check-out processes.
- Provide accurate information about clinic services, procedures, and policies.
- Address patient questions and concerns with empathy and professionalism.
- Appointment Scheduling
- Schedule, reschedule, and cancel patient appointments as needed.
- Coordinate with clinical staff to ensure efficient use of appointment slots and minimize wait times.
- Record Management
- Update and maintain patient records accurately in the clinic's database.
- Ensure all patient information is handled confidentially and in compliance with privacy regulations.
- Billing and Payments
- Process patient payments, issue receipts, and manage billing inquiries.
- Assist patients with insurance claims and paperwork.
- Feedback Collection
- Collect and document patient feedback and complaints.
- Report feedback to management and assist in implementing improvements.
- Support Clinical Staff
- Assist clinical staff with administrative tasks as needed.
- Ensure the waiting area and front desk are clean and organized.
- Emergency Handling
- Respond to emergency situations calmly and efficiently.
- Follow clinic protocols for handling urgent and emergency cases.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of medical terminology.
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