Customer Service Representative

6 days ago


Dubai, Dubai, United Arab Emirates Padra Medical Center Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Padra Medical Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and clinical staff.

Key Responsibilities
  • Patient Interaction
    • Greet patients and visitors warmly and assist with check-in and check-out processes.
    • Provide accurate information about clinic services, procedures, and policies.
    • Address patient questions and concerns with empathy and professionalism.
  • Appointment Scheduling
    • Schedule, reschedule, and cancel patient appointments as needed.
    • Coordinate with clinical staff to ensure efficient use of appointment slots and minimize wait times.
  • Record Management
    • Update and maintain patient records accurately in the clinic's database.
    • Ensure all patient information is handled confidentially and in compliance with privacy regulations.
  • Billing and Payments
    • Process patient payments, issue receipts, and manage billing inquiries.
    • Assist patients with insurance claims and paperwork.
  • Feedback Collection
    • Collect and document patient feedback and complaints.
    • Report feedback to management and assist in implementing improvements.
  • Support Clinical Staff
    • Assist clinical staff with administrative tasks as needed.
    • Ensure the waiting area and front desk are clean and organized.
  • Emergency Handling
    • Respond to emergency situations calmly and efficiently.
    • Follow clinic protocols for handling urgent and emergency cases.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of medical terminology.


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