Marketing and Call Center Director
1 week ago
Job Summary:
We are seeking a highly skilled Marketing and Call Center Manager to join our team at DermaMax Medical Center. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing strategies to drive business growth and customer engagement.
Key Responsibilities:
- Market Research and Analysis: Conduct thorough market research to identify consumer trends, preferences, and behaviors, and analyze the data to inform marketing strategies.
- Creative Campaign Development: Brainstorm and develop innovative marketing campaigns that align with our business objectives and target audience.
- Marketing Operations: Assist in the planning and execution of marketing activities, including content development, advertising, events, and promotions.
- Call Center Management: Develop and implement effective call center strategies to improve customer service, sales, and overall customer experience.
- Performance Metrics and Reporting: Track and analyze key performance metrics, including sales rates, customer satisfaction, and call center productivity, and provide regular reports to management.
- Budgeting and Financial Management: Assist in budgeting and financial planning for marketing and call center operations, and ensure effective resource allocation.
Requirements:
- 4+ years of experience in marketing and call center management, preferably in a healthcare or medical services industry.
- Proven track record of developing and implementing successful marketing strategies and improving customer engagement.
- Strong analytical and problem-solving skills, with ability to collect and analyze data to inform business decisions.
- Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams.
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