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Customer Service Liaison

2 months ago

Dubai, Dubai, United Arab Emirates Padra Medical Center Full time
Patient Interaction and Engagement

We are seeking a highly skilled and compassionate individual to join our team at Padra Medical Center as a Customer Service Representative. In this role, you will be responsible for providing exceptional patient care and ensuring a positive experience for all visitors to our clinic.

Key Responsibilities
  1. Patient Greeting and Check-in/Check-out: Greet patients and visitors warmly and assist with the check-in and check-out processes in a timely and efficient manner.
  2. Communication and Response: Answer phone calls, emails, and other communications promptly and professionally, providing accurate and helpful information to patients and visitors.
Appointment Scheduling and Coordination
  1. Scheduling and Rescheduling: Schedule, reschedule, and cancel patient appointments as needed, ensuring efficient use of appointment slots and minimizing wait times.
  2. Staff Coordination: Coordinate with clinical staff to ensure seamless appointment scheduling and minimize disruptions to our services.
Inquiry Handling and Support
  1. Information Provision: Provide accurate and up-to-date information about clinic services, procedures, and policies to patients and visitors.
  2. Concern Resolution: Address patient questions and concerns with empathy and professionalism, ensuring that all issues are resolved to the patient's satisfaction.
Record Management and Confidentiality
  1. Record Updates: Update and maintain patient records accurately in our clinic's database, ensuring that all information is up-to-date and secure.
  2. Confidentiality: Ensure that all patient information is handled confidentially and in compliance with relevant privacy regulations.
Billing and Payment Processing
  1. Payment Processing: Process patient payments, issue receipts, and manage billing inquiries in a timely and efficient manner.
  2. Insurance Support: Assist patients with insurance claims and paperwork, ensuring that all necessary documentation is completed accurately and on time.
Feedback Collection and Improvement
  1. Feedback Collection: Collect and document patient feedback and complaints, ensuring that all concerns are addressed and resolved promptly.
  2. Improvement Initiatives: Report feedback to management and assist in implementing improvements to our services and processes.
Support for Clinical Staff
  1. Administrative Support: Assist clinical staff with administrative tasks as needed, ensuring that our services are delivered efficiently and effectively.
  2. Waiting Area Maintenance: Ensure that the waiting area and front desk are clean and organized, providing a welcoming environment for patients and visitors.
Emergency Response and Protocols
  1. Emergency Response: Respond to emergency situations calmly and efficiently, following clinic protocols for handling urgent and emergency cases.
  2. Protocol Adherence: Ensure that all staff members are aware of and adhere to our emergency response protocols, ensuring the safety and well-being of patients and staff.