Hotel Reception Agent

3 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Rixos Hotels Full time
Our Culture:
Rixos Hotels is built on a culture of excellence, driven by a passion for delivering exceptional customer service. Our team members are empowered to make decisions, take ownership of their work, and strive for continuous improvement. We believe in investing in our employees' growth and development, offering regular training and opportunities for advancement.

Job Summary:
The Hotel Reception Agent is responsible for providing exceptional customer service and ensuring the smooth operation of the front office. Key responsibilities include answering phone calls, processing reservations, and handling guest requests. The ideal candidate will have strong communication skills, be able to work well under pressure, and have a positive attitude.

Responsibilities:
- Answer phone calls and respond to guest inquiries
- Process reservations and room assignments
- Handle guest requests and concerns
- Maintain accurate records and reports

Requirements:
- High school diploma or equivalent
- 0-2 years of related experience
- Strong communication skills
- Ability to work well under pressure
- Positive attitude
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