Reservations Agent

2 days ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates RIXOS Full time

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

  • Have a thorough knowledge of the entire hotel services and facilities.
  • Answer inquiries of room rates, outlets, and room locations.
  • To be totally familiar with all aspects of the reservation systems.
  • Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation.
  • Post advance deposits and keep accurate records of deposits.
  • Process rooming lists and group blocks and indicate special requests and billing procedures.
  • File and process reservations correspondence, making certain all files are current and in order.
  • Have knowledge of Front desk, Sales, and Accounts departments and how they relate to the Reservations department.
  • Abide by the hotels policies and procedures.
  • Be familiar with changes in the rates and group enquiries.
  • Complete daily shift task list and aid others.
  • To be aware of inventory management and keep a constant check on the room types available throughout the day.
  • To have an understanding of departmental goals and projections for average rate and occupancy.
  • Accommodate and document special requests in an accurate and efficient manner.
  • Determine the most appropriate room type to meet guest requirements and maximize room rate.
  • Explain guarantee and cancellation policies to callers.
  • Describe room accommodations and benefit feature sale amenities to guests.
  • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates, or directing guests to sister properties on sold out days.
  • Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
  • Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
  • Follow "upselling" techniques and sales strategies in order to maximize property revenue.
  • Identify repeat guests using appropriate codes.
  • Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
  • Carry out any other reasonable task (which may not be stated here) as requested.
  • Assist in Task Force Teams for new openings.
HOW CAN YOU SUCCEED IN THIS ROLE? SINCERITY AND TRANSPARENCY
  • Be proactive and use good judgement when dealing with challenging situations.
  • Act with professionalism and integrity.
  • Be transparent in your motives, methods and expected results.
  • Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division.
  • Conduct business honestly & fairly.
  • Keep sensitive information confidential.
RELIABILITY AND LOYALTY
  • Follow through on commitments.
  • Work well both autonomously and within a team.
  • Display a positive, approachable attitude.
  • Spend time getting to know your fellow employees and our guests.
  • Support each other; we all work within the same hotel and company.
  • Committed to quality.
  • Committed to exceptional financial results.
  • Be responsible for the bottom line.
  • Committed to the Rixos Policies & procedures Guide.
STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS
  • Be committed to exceeding expectations.
  • Never settle for the status quo or mediocre work.
  • Continuously search for areas of improvement.
  • Provide positive, constructive feedback.
Qualifications

Minimum one year experience as Receptionist or Reservation Agent in a 5 star hotel and high school degree.

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