Facilities Operations Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Consult Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Black Pearl Consult. The successful candidate will be responsible for overseeing the daily operations of our Kids Park, ensuring a safe, clean, and welcoming environment for our guests.

Key Responsibilities
  • Oversee daily operations of the Kids Park, ensuring a safe, clean, and welcoming environment.
  • Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.
  • Monitor and manage operational budgets, expenses, and financial performance.
  • Recruit, train, and supervise staff, including play attendants, maintenance personnel, and customer service representatives.
  • Schedule staff shifts and ensure adequate coverage during peak times and special events.
  • Conduct regular performance evaluations and provide ongoing training and development opportunities.
  • Ensure exceptional customer service is provided to all guests.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Develop and implement customer service initiatives to enhance the guest experience.
  • Ensure all safety protocols and procedures are followed, including regular safety inspections and drills.
  • Maintain compliance with local health and safety regulations.
  • Address and resolve any safety issues or incidents promptly.
  • Oversee the maintenance and cleanliness of the park, including play equipment, restrooms, and common areas.
  • Coordinate with maintenance staff and external vendors for repairs and upkeep.
  • Conduct regular facility inspections to ensure high standards are maintained.
  • Plan and coordinate special events, birthday parties, and educational programs.
  • Work with marketing and sales teams to promote events and drive attendance.
  • Manage event budgets and logistics to ensure successful execution.
  • Build relationships with local schools, community organizations, and businesses to promote the Kids Park.
  • Participate in community events and initiatives to enhance the park's visibility and reputation.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • Minimum of 8 to 10 years of experience in operations management, preferably in the entertainment, hospitality, or retail industry.
  • At least 5 years of experience in the UAE.
  • Experience in the hospitality/resort industry or sporting venues/events in an operational leadership role or similar.
  • Experience in a private or semi-private resort and country club or sports club with both membership and public access in a senior leadership role.
  • Excellent leadership skills with a proven track record of driving team performance.

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