Customer Service Professional

5 days ago


Dubai, Dubai, United Arab Emirates Avery Dennison Full time

Avery Dennison Corporation is a global materials science and digital identification solutions company that provides branding and information solutions. Our products and services optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency. We serve an array of industries worldwide.

Job Responsibilities
  1. Manage accounts to ensure order processing, follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
  2. Provide customer service regarding our services and products over the phone.
  3. Determine appropriate action based on customer needs.
  4. Promote and sell our products or services.
  5. Investigate and resolve customer complaints professionally.
  6. Evaluate customer satisfaction and implement strategies to improve it.
  7. Negotiate customer product/billing complaints by offering alternatives and solutions.
  8. Implement account service strategies and act as principal liaison with marketing and sales for assigned customers.
  9. Initiate and implement initiatives which improve customer service and responsiveness.

Qualifications:

  • Experience working with the Printing Industry is preferred.
  • Degree or Equivalent Diploma required.
  • 2-3 years Customer Service or related experience is a plus.
  • Good written, verbal and telephone communication skills.
  • Good data entry and organizational skills.


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