Customer Service Professional
5 days ago
Company Profile
The House of Enspa was established in 2002 as a movement to empower women through inner beauty. Our mission is to provide exceptional customer service and innovative solutions to our clients.
Job Description
We are currently looking for a skilled Call Center Agent to join our team. The ideal candidate will have strong communication and interpersonal skills, with the ability to handle a high volume of incoming calls and respond to customer inquiries in a professional and courteous manner.
Responsibilities:
- Handle all incoming calls in a timely manner and respond to customer inquiries in a professional and courteous manner.
- Follow communication scripts and use knowledge of the company's products and services to resolve customer issues effectively.
- Identify customer needs and provide personalized solutions to meet their requirements.
- Work collaboratively with the escalation team to resolve complex customer issues.
- Contribute to process improvements and suggest new ideas to enhance customer experience.
Qualifications:
- Bachelor's Degree or equivalent in a related field.
- Experience working in a call center or customer-support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively.
- Proficiency in computer software and systems.
- Fluency in English language.
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