Aviation Customer Service Professional
4 days ago
At Emirates, we are seeking exceptional individuals to join our customer service team. As a customer service professional, you will play a critical role in delivering top-notch service to our valued passengers.
The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. Our headquarters are located in the cosmopolitan emirate of Dubai, offering a dynamic lifestyle with access to cutting-edge technology in the aviation industry.
We are looking for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues from around the world. As a customer-facing representative, you will have the opportunity to work in various areas across the group, including Emirates Airport Services, dnata, marhaba services, and Contact Centre.
Our marhaba Services Agents provide exceptional travel assistance services to valued clients, ensuring they receive the highest level of care and attention throughout their journey. Whether you're interacting with VIPs, unaccompanied minors, or passengers with special needs, your dedication to providing a seamless experience will be integral to our customers' satisfaction.
In addition to customer-facing roles, we also have opportunities for back-office professionals in our Contact Centre. As a Contact Centre Service Agent, you will be the voice of Emirates, providing accurate and up-to-date information about our products and services. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
To succeed in these roles, you must possess excellent interpersonal and customer service skills, fluency in English, and proficiency in additional languages such as Arabic, Czech, French, German, Italian, Japanese, Mandarin, or Korean. You should also be willing to work in a shift environment and wear a uniform for front-line customer-facing roles.
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. Besides travel benefits associated with an airline, our employees enjoy a range of perks, including a competitive compensation package, comprehensive health insurance, and access to world-class facilities.
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