Customer Service Professional

6 days ago


Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time

Join Our Sales Team

ACE Hardware is seeking a talented Sales Team Lead to join our dynamic sales team in Dubai. As a key member of our team, you will be responsible for leading by example and driving sales growth through exceptional customer service and product knowledge.

Main Responsibilities:

  • Lead by example and drive sales growth through exceptional customer service and product knowledge.
  • Participate in sales floor replenishment to ensure a seamless shopping experience for customers.
  • Plan and delegate daily staff activities to optimize store operations.
  • Delegating staff duties on a daily basis and ensuring rotation among duties and tasks.
  • Assist with staff training to ensure team members have the necessary skills to provide excellent customer service.
  • Monitor staff performance and attendance to maintain high standards.
  • Assist the Department Manager in opening or closing the store as required.
  • Assist with cash count and action close of day on system.
  • Provide excellent customer service and advise customers on products.
  • Maintain a clean and organized store environment.
  • Follow operating procedures to ensure compliance and efficiency.

Requirements:

  • Customer service skills to provide a positive shopping experience for customers.
  • Excellent communication and negotiation skills to effectively interact with customers and team members.
  • Familiarity with computer use to operate store systems efficiently.
  • Good presentation and excellent personal organization skills to maintain a professional appearance.
  • A passion for the retail industry and commitment to delivering exceptional results.
  • Comfort with shifts and physical work to meet the demands of the role.
  • Ability to work in a team environment and contribute to the success of the store.
  • Pride in achieving individual targets and contributing to team goals.
  • Flexibility and punctuality to meet the needs of the business.


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