Customer Focus Manager

5 days ago


Dubai, Dubai, United Arab Emirates Manpower Professional Full time

Customer Focus Manager Jobs in Dubai, UAE by Manpower Professional

Customer Focus ManagerManpower Professional- Dubai, UAE

Posted In 25/8/2013

Job Description

Our client, an international training provider company is currently recruiting for a Customer Focus Manager for their Head Office in Dubai. This position is a middle management role, reporting directly to the Regional Customer Focus Manager.

Purpose of Position

  1. Report directly to the Regional Customer Focus Manager.
  2. Monitor and control the quality of customer service to ensure it is in line with Corporate Standards (for all regions).
  3. Assist in the management and quality standards of the Trainers relating to their performance.
  4. Monitor and control all Customer Focus activities in line with Corporate Standards.
  5. Advise Senior Management regarding quality issues.
  6. Interact with clients and employees when necessary in a manner that will enhance and promote the professional image of Spearhead.
  7. Develop and create marketing materials which ensure our clients are informed about our products and services.
  8. Manage the Marketing and PR strategies within the Gulf.

Key Result Areas:

  1. Ensuring any quality issues are promptly and appropriately handled in line with Corporate Standards.
  2. Ensure all systems and procedures are followed which assist in the Company's effectiveness and efficiency.
  3. Manage the performance of the Trainers, as part of the Performance Management Team.
  4. Develop quality marketing materials which positively impact sales.
  5. Develop and implement any public relations events or activities which enhance and are in line with Spearhead Training's strategic direction.

Duties & Responsibilities

Performance Management Team

  1. Manage the performance of the Trainers as a member of the Performance Management Team.
  2. Manage the performance of new and existing Trainers to ensure they are consistently performing to a high standard by carrying out the following:


• Off-job orientation

• One-to-one meetings

Job CategoryAdministration & Secretarial

Job Requirements

Experience

Any

Career Level

Supervisor/ Manager

Job Type

Full Time

Vacancies

3 Open Positions

Salary

Negotiable

Gender

Any

Degree Level

Any

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Any

Residence Location

Any

Languages

Any

Own a Car

Any

Have Driving License

Any

Job Skills

To be considered for this opportunity you must have the following skills and attributes:

  1. The overall aim of this role is to develop customer relationships, ensuring clients consistently receive a first-rate service.
  2. You must be a highly talented professional, western educated, and able to communicate proactively at all levels within an organization.

The key competencies we seek are:

  1. Integrity.
  2. A positive work ethic.
  3. Dependability.
  4. Quality focus.
  5. Superb interpersonal skills with the aptitude to build trust with clients.
  6. Excellent business acumen.
  7. Flexibility to travel in the Gulf Region.
  8. A proactive approach.
  9. People management skills.
  10. Project management skills.
  11. Monitoring and evaluating systems ensuring correct procedures are followed.
  12. The ability to build positive working relationships with other team members, with a customer-focused outlook.
  13. Skills to competently work with MS Office, a swift typing speed, aptitude to proofread accurately, and first-rate planning and organizing skills including analyzing course statistics.
  14. The aptitude to communicate in a dynamic and positive way, both internally within the office environment, and when dealing with clients on the phone, along with excellent personal grooming.
  15. You must be a high caliber professional, who is keen to meet high levels of expectations and working practices.
  16. This is a challenging full-time position which involves working with Senior Managers in regional offices and managing the performance of Trainers within the Gulf region.
  17. All applicants must currently reside in Dubai.
  18. You must also hold a valid U.A.E. driving license and have your own transportation.
About The Company

Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award-winning training, assessment, selection, and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills, and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, sales, and marketing.

Company IndustryInformation Technology
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Manpower Professional Full time

    Customer Focus Manager Jobs in Dubai, UAE by Manpower ProfessionalCustomer Focus ManagerManpower Professional- Dubai, UAEPosted In 25/8/2013Job DescriptionOur client, an international training provider company is currently recruiting for a Customer Focus Manager for their Head Office in Dubai. This position is a middle management role, reporting directly to...

  • Management Accountant

    15 hours ago


    Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Create and develop customised soft skills training programmes including Communication Skills. Customer Care, Supervisory Training and Team Building Skills.Communicate with Senior Management and Business Unit Heads to prepare and test training programmes prior to delivery.Oversees employee interviews and surveys, focus groups and consultations to establish...


  • Dubai, Dubai, United Arab Emirates Transguard Workforce Solutions Full time

    Key Requirements:National with UAE Family Book.A bachelor's degree: a Bachelor of Engineering and/or Master's/MBA is a plus.1-2 years of retail experience.A high level of English communication skills, both written and verbal. Arabic language is an advantage.Relevant system knowledge is an advantage (MS Office, Sales Force, SAP, CRM, etc.).Customer focus with...

  • Sales Director

    5 days ago


    Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Sales DirectorFocus DirectDubai, UAEPosted In 6/7/2013Job Description:Management and leadership of sales activities and initiatives.Drive the team toward achievement of individual and team targets.Manage client relationships with High Net Worth individuals and Investors.Understanding local and international markets and the changing requirements of...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    About Our CompanyAt Focus Direct, we specialize in providing search and selection services to businesses across the region. We have been serving our clients since 1999 and have built a reputation for delivering high-quality solutions that meet their needs. Our purpose is to add value to our clients' organizations by identifying top talent, while our vision...

  • Business Officer

    1 week ago


    Dubai, Dubai, United Arab Emirates Focus Wealth Management finserve Full time

    Company DescriptionFocus Wealth Management is a financial services firm in Dubai dedicated to helping clients improve their long-term financial goals. The firm offers customized programs to grow and conserve wealth through personalized service, tailored plans, and expert recommendations.Role DescriptionThis is a full-time on-site role for a Business Officer...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Benefits and RequirementsAs a Sales Director at Focus Direct, you will enjoy a competitive salary and benefits package, as well as ongoing training and development opportunities. You will work in a dynamic and supportive environment with a team of like-minded professionals who share your passion for delivering exceptional results. To succeed in this role,...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    IT Operations Director - UAE Nationals only Focus Direct - Dubai, UAE Posted In 22/7/ Applicants: 15 Views: 4623 Our client, a well-renowned Educational Institution in the UAE, has an immediate requirement for an IT Operations Director - UAE Nationals only. The purpose of the role is the direction, leadership, and administration of the IT Service...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    IT Operations Director - UAE Nationals onlyFocus Direct- Dubai, UAEPosted In 22/7/2013- Applicants: 15- Views: 4623Our client, a well-renowned Educational Institution in the UAE, has an immediate requirement for an IT Operations Director - UAE Nationals only. The purpose of the role is the direction, leadership, and administration of the IT Service...

  • Business Analyst

    1 week ago


    Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Develop and implement robust strategy and business plan ensuring best use of the organisations resources across the Emirates.Identification of business development opportunities including establishing new client relationships and business partnerships.Conducts in-depth feasibility study for presentation to Shareholders.Provide operational management and...

  • Business Analyst

    4 days ago


    Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Develop and implement robust strategy and business plan ensuring best use of the organisations resources across the Emirates.Identification of business development opportunities including establishing new client relationships and business partnerships.Conducts in-depth feasibility study for presentation to Shareholders.Provide operational management and...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    About the Role:We are seeking a highly experienced Executive Sales Leader to drive our sales strategy and lead our team to success. The ideal candidate will have a proven track record in sales leadership, with a strong focus on driving revenue growth and building high-performing teams.Key Responsibilities:Develop and execute sales strategies to achieve...


  • Dubai, Dubai, United Arab Emirates HR Force International Full time

    Job DescriptionWe are seeking an experienced Sales Account Executive to join our team at HR Force International. In this role, you will be responsible for closing deals and onboarding potential customers within the technology and software development sector, with a focus on RegTech and KYC / AML / KYB solutions.Your primary responsibility will be to finalize...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Job DescriptionWe are seeking an experienced Sales Director to join our team at Focus Direct. The successful candidate will have a proven track record of success in senior sales roles, with a minimum of 10 years of experience. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with...


  • Dubai, Dubai, United Arab Emirates Focus Direct Full time

    Job OverviewFocus Direct, a reputable Search and Selection Boutique Firm, is seeking an exceptional Sales Director to lead our sales team. The ideal candidate will have a strong background in senior sales roles, with a minimum of 10 years of experience.About the RoleThe successful candidate will be responsible for managing client relationships, driving sales...


  • Dubai, Dubai, United Arab Emirates Alba Corporation Full time

    Customer Success Manager - Job DescriptionWe are seeking a dedicated Customer Service Manager to oversee our team and ensure exceptional customer experiences. The ideal candidate will lead by example, providing guidance and support to our customer service representatives while maintaining a proactive approach to issue resolution and process improvement.Key...


  • Dubai, Dubai, United Arab Emirates seca – precision for health Full time

    About the RoleAs a Customer Experience Manager at seca – precision for health, you will be responsible for delivering exceptional customer experiences through effective marketing strategies.You will develop and execute omni-channel marketing strategies that focus on lead generation and customer engagement. Your expertise in creating compelling content and...


  • Dubai, Dubai, United Arab Emirates Manpower Professional Full time

    The Customer Focus Manager plays a pivotal role in spearheading the company's customer-centric initiatives, fostering a culture of excellence that translates into unparalleled client satisfaction. This seasoned professional will oversee the development and implementation of strategies aimed at enhancing the overall customer experience, guaranteeing seamless...


  • Dubai, Dubai, United Arab Emirates Alba Corporation Full time

    Customer Success Manager - Job Description We are seeking a dedicated Customer Service Manager to oversee our team and ensure exceptional customer experiences. The ideal candidate will lead by example, providing guidance and support to our customer service representatives while maintaining a proactive approach to issue resolution and process improvement. Key...


  • Dubai, Dubai, United Arab Emirates DataVictus Full time

    DataVictus delivers innovative IT solutions that help businesses stay ahead in the competitive landscape. Our partnerships with renowned brands like Dell Technologies, Commvault, Coro CyberSecurity, and AutomationEdge provide access to cutting-edge technologies and expertise.Job OverviewThis is a full-time, on-site opportunity for an IT Sales Account Manager...